Welcome to the Gifthealth Patient Information Center

Your doctor has partnered with Gifthealth for your upcoming colonoscopy because they want what is best for you!  We have created this webpage to help you understand what is next.

At anytime in this process if you have questions our Patient Care Team is ready to help you.

What happens next?

We will contact you to verify your address and start the check-out process.
Be on the lookout for a text message with a check out link or a phone call from Gifthealth.
If you have a co-pay, we will collect your payment.
Sit back and relax -  your bowel prep supplies along with your provider instructions will be shipped for FREE to your door.
No trips to the pharmacy.
No hassles with insurance.
No apps, portals or passwords needed.
Automatically applies discounts and coupons.
Get ready to get the lowest possible price with the least amount of effort for your medications.

Sample Text Messages You Will Receive

Hi Tom! Welcome to Gifthealth Pharmacy.  We’ve received your prescription from Dr. Jones.  To order online, and check out click here: link to checkout
Gifthealth Pharmacy: Your medication is on the way! Tap here to track your order: https://www.fedex.com/fedextrack/?trknbr=776407649886
To provide you with more information on your prescription from Dr. Jones, we first need to verify your information. Last Name, First Name, Date of Birth:  Month, Year, Day.

Samples of text you will receive

Text you receive from 833.300.7795 are not spam.  That is Us Trying to Coordinate your Bowel Prep for You!

Thank you!

Why is it better than standard pharmacy services?

Gifthealth has many benefits over using a standard pharmacy for your bowel prep
Service
Gifthealth
Standard Pharmacy
FREE delivery to your door anywhere in the country
Works with ANY and ALL insurance (so you don’t have to)
Applies all available coupons and discounts to determine your lowest cost
Automatically determines lowest payment option, cash or insurance
Patient Representatives ready to support you through email, chat, phone
It’s easy to see why doctors are making the switch to Gifthealth for their patients. We are a modern pharmacy tech solution that removes the hassle for you.

If you do have any questions, our Patient Care Team is Ready to Help You!

Proven Success

Customer representatives were very pleasant and handled the prescription order quickly, efficiently, and professionally.
Service rep found a discount for me for the meds I need. Service above the call of duty. Positive encounter.
Everything went smoothly. Also, this pharmacy is $50 less than my previous pharmacy

FAQs

Does my insurance cover my medication?

Not all insurances cover every bowel prep. We ensure we find the most cost-effective price for you. If your insurance does not cover your bowel prep, we apply our lowest price or utilize a manufacturer program. This always ensures you get the best price possible.

Will my medication still be good if my procedure is several months out?

Most medications that are dispensed are good for 2+ years to ensure you have plenty of time before expiration, even if your procedure is several months out.

How will I receive my medication(s)?

Your medication will be shipped to you. Please be sure to check out ASAP so we can ensure your medication(s) arrive in a timely manner.

How is my medication shipped?

Your medication will be shipped to you via USPS or UPS depending on the needs for the delivery. We are able to ship to PO boxes as well as standard addresses.

How long will it take to receive my medication after I pay?

Your medication will arrive in 7-10 business days. If your procedure is prior to the typical delivery timeline, we will expedite your medication to ensure it arrives in time.

Do I need to take the entire preparation?

Yes. Failure to do so can result in an incomplete exam which can increase the chance that something could be missed and that you may have to repeat the procedure/preparation.

Is there any way I can make the preparation solution taste better?

Yes. Although the preparations are much better than they used to be, you can try these suggestions:

• Add Crystal Light or Kool Aid powder to it (no red, orange, or purple varieties).  You should add this to one cup first to make sure you like the taste before adding it to the entire preparation.

• Suck on a Popsicle to numb your tongue before drinking the prep solution (again no red, orange, or purple).

• Chill the preparation solution

• Use a straw near the back of the tongue to drink the solution.

• Hold your nose and drink as quickly as possible

• Suck on a lemon slice after each glass

• Suck on hard candy after each glass

• Rinse your mouth with water or mouthwash.

My bottom is so sore. Is there anything I can do to help with this?

Yes. Try these suggestions:

• When cleaning the area avoid rubbing.

• Gently pat with a wet washcloth or disposable alcohol-free wet wipe/baby wipes.

• Apply Vaseline or A&D ointment liberally.

• You may use a medicated wipe such as Tucks.

• Warm baths or sitz baths are also helpful.

I feel nauseated. Is there anything I can do?

Yes. Try these suggestions.

• You can take a short break from drinking the laxatives.

• Try drinking ginger ale or another clear liquid to help settle your stomach.

• For severe cases, consider asking your personal physician to prescribe an anti-nausea medicine to help relieve your symptoms. Continue your preparation when the feeling has subsided.

I started vomiting the preparation can I still have my procedure?

Maybe. It depends on how much preparation you were able to drink and how well the preparation has worked. If you were able to keep 75% of preparation and are passing clear liquid, then you may be able to proceed. However, if you have solid stool or were unable to keep down less than 50% of the preparation then you will   probably need to reschedule.  If you are unsure, contact your provider.

I haven’t finished the preparation solution, but I seemed to be all cleaned out. Do I have to finish the solution?

Yes. Sometimes it may seem clear, but the small intestine will continue to empty its   contents into the colon. Your colon must be completely emptied to help ensure an accurate and thorough exam. Failure to do so can result in a colon which is not clean enough which can increase the chance that something could be missed and that you may have to repeat the procedure/procedure.

I started my laxatives and I have not had a bowel movement yet. What should I do?

Patients will have different responses to the laxatives. Some may have a bowel movement immediately; others it may take 2 hours or longer. Continue drinking clear liquids and follow your bowel preparation instructions.

What happens after my doctor sends in my prescription?

You’ll receive a welcome text letting you know we got your prescription and that we’ll follow up soon with next steps. Everything you need to know about your prescription process—clear, easy, and stress-free!

How do I complete my order?

Once your prescription is entered into our system, you’ll get a text message with a checkout link. Just tap and follow the steps to place your order! We’ll automatically run your prescription through your insurance and apply any available discounts, so you will pay a discounted price if your insurance does not cover your bowel prep!

What if I don’t check out right away?

No worries, we’ve got you! You’ll receive friendly reminders over the next 3 days to complete your checkout.

What happens after I check out?

You’ll get a confirmation message confirming your order.

How do I track my shipment?

Once your order ships, you’ll receive a tracking link via text so you can follow it right to your door!

Why should I choose Gifthealth for my bowel prep?

  • We are Insurance-friendly – We run it through your insurance.
  • We offer Automatic discounts – You pay no more than $50 out of pocket.
  • We have Free shipping – Delivered to your home with no extra fees.

How does Gifthealth compare to other pharmacies?

If you’re wondering why Gifthealth is the best choice for your medication needs, here’s what sets us apart:

  • Free Delivery - We provide complimentary delivery of medications straight to your door, saving you time and hassle.
  • Availability - Our pharmacies have medications readily in stock, so you don’t have to worry about delays or waiting for refills.
  • Strong Relationships with Doctors - We collaborate closely with doctors' offices to streamline the prescription process and offer approved alternatives when needed.
  • Cost Savings - We automatically apply eligible coupons and manufacturer programs to help reduce medication costs. Our goal is to ensure you get the best value for your medication!

Why wasn’t my prescription sent to my regular/local pharmacy?

If your bowel prep prescription wasn’t sent to your regular or local pharmacy, don’t worry! Here’s why we fill the majority of these prescriptions:

Free Delivery - We offer free delivery right to your door, making it easier for you to get your medication.

Automatic Application of Eligible Manufacturer Coupons - We automatically apply any eligible manufacturer coupons, which could save you money!

Readily Available Medications - Many common bowel prep medications are readily available and we can get them to you quickly.

Alternative Options - We offer alternative options for your prep if the specific medication isn’t available at your pharmacy or if another option works better for you.

What should I do if my procedure is months away?

If your procedure is scheduled months ahead, here’s what you can do to stay ahead of the game:

Order Your Bowel Prep Early - You can order your bowel preparation medications in advance as they have a long shelf life of 1-2 years. Ordering early ensures you have everything you need well before your procedure.

Confirm with Your Doctor’s Office - Once the prep is ordered, we’ll confirm that your doctor’s office has received the information and prep details. This way, you’re all set and don’t have to worry about last-minute preparations

What is the best way to reach you?

We’re here to help! The best way to get in touch with us is:

Chat with us: For quick responses and easy communication, please use our chat feature on gifthealth.com. We’re ready and available to assist you!

Give us a call: If you prefer to speak with someone directly, you can always call us at (833) 614-4438. We’re happy to help however you prefer!

No matter how you reach us, we’re here to support you every step of the way!

What bowel prep options are available?

There are several options for bowel prep, depending on your needs and preferences. Here’s a quick breakdown:

SUTAB

  • Form: Tablet
  • Quantity: 24 total tablets
  • Great for: Those who prefer a tablet form over liquid.

PEG-3350 / Gavilyte G / Golytely / Colyte / Trilyte (4L)

  • Form: Gallon jug of prep solution
  • Great for: A traditional, full-volume prep solution (more liquid to drink).

Suprep, Suflave, PLENVU, CLENPIQ

  • Form: Low-volume liquid preps
  • Great for: Those who want a lower volume to drink while still getting effective results.

Moviprep

  • Form: Low-volume prep
  • Great for: Another option for low-volume, more concentrated liquid prep.

MIRALAX

  • Form: Over-the-counter laxative
  • Great for: A gentler, at-home solution; can be mixed with water.

Bisacodyl (Dulcolax)

  • Form: Generic stool softener
  • Great for: Helping soften stool and ease discomfort.

Simethicone (Gas-X)

  • Form: Gas relief
  • Great for: Reducing bloating and gas during the prep.

Magnesium Citrate

  • Form: Over-the-counter laxative solution
  • Great for: An effective liquid prep that’s easy to find at the store.

Milk of Magnesia

  • Form: Over-the-counter laxative solution
  • Great for: Another common liquid prep option for those who prefer a milder option.

Ondansetron (Zofran)

  • Form: Generic nausea relief
  • Great for: Easing nausea if you feel discomfort during the prep.

Are there gluten-free bowel prep options available?

If you need a gluten-free bowel prep, here are some options that are generally considered safe. While gluten-containing ingredients are typically not included in bowel preps, some are processed on shared equipment. Always check with your healthcare provider to confirm.

Gluten-free Bowel Prep Options:

  • Miralax 
  • Golytely
  • Suprep 
  • Gavilyte-G 
  • Sutab 
  • Suflave 

Important to Note: FDA labeling means that these products contain less than 20ppm of gluten in the final product, which is generally considered safe for most people with celiac disease. Always check with your doctor if you have specific concerns or allergies!

What are the hypersensitivity reactions associated with bowel prep medications?

Some patients may experience hypersensitivity reactions to certain ingredients in bowel prep medications. Here’s what you need to know:

Polyethylene Glycol (PEG)

  • What it is: PEG is commonly used in many bowel prep medications.
  • Possible reactions: Some patients may experience hypersensitivity to PEG, which could cause skin reactions or gastrointestinal issues.

Increased Risk for Certain Conditions

  • Patients with ulcerative colitis (UC), inflammatory bowel disease (IBD), or irritable bowel syndrome (IBS) may be at higher risk for hypersensitivity reactions.
  • Always consult your healthcare provider if you have any of these conditions.

Review Drug Labels

  • Always review both active and inactive ingredients in your bowel prep medications. This helps you identify any components that may trigger hypersensitivity.

What are some bowel prep options without PEG?

If you’re looking for bowel prep options that don’t contain PEG, here are a couple of alternatives:

  • Clenpiq - A low-volume liquid prep that’s easy to take, without PEG.nGreat for those who want a quicker, more manageable bowel prep experience.
  • Suprep- Another low-volume liquid prep that also doesn’t contain PEG. Designed to be effective while reducing the volume of liquid you need to drink.

What’s the difference between sulfates and sulfa drugs?

Sulfates and sulfa drugs are not the same thing. Sulfates are salts or esters of sulfuric acid and are commonly found in products like shampoos, soaps, and some medications (including certain laxatives). Sulfa drugs (also called sulfonamides) are a group of antibiotics that some people are allergic to. Therefore, an allergy to sulfa drugs does not mean you are also allergic to sulfates.

Laxatives that do NOT contain sulfates include:

  • Miralax
  • Senna
  • Fleet Enema

Always double-check with your pharmacist or doctor if you have allergies or sensitivities!

What information do I need to run my insurance?

To process your insurance for prescriptions, you’ll need to provide the following info from your insurance card:

RX BIN -A 6-digit number (often found under “Plan Code”). This step is critical to ensure we’ve got the right info.

RX PCN - This can include letters and numbers. Please enter the exact info from your card — accuracy matters!

Member ID - Typically a mix of numbers and letters. You might need to add a suffix (like 00, 01) — this helps us get it right!

RX Group - A combination of letters and numbers. This might differ from your medical insurance group number. Double-check to avoid delays!

Why didn’t my insurance cover my medication?

If your medication wasn’t covered by insurance, here’s why that might be happening:

Formulary List

  • Medications covered by your insurance are part of a formulary, which is a list that varies depending on your insurance plan.
  • If your medication isn’t listed, it may not be covered

Contact Your Insurance Provider

  • For more details about your coverage, reach out to your insurance provider. They can help explain why your medication isn’t covered and whether alternatives are available.

Next Steps

  • Explore Alternatives: If your medication is not covered, your insurance may offer alternative medications that are included in your formulary.
  • Appeal: Some insurance plans allow you to appeal the decision, so check if that’s an option.

Do you offer any discounts for bowel prep medications?

Here’s how you can get discounts on your bowel prep medications. Use the specific coupon codes based on your insurance coverage and medication.

SUTAB:

CLENPIQ:

1st Coupon – Use only if insurance does not cover anything and you want to “split the bill.”

  • RxBIN: 601341
  • RxPCN: OHCP
  • RxGrp: OH1602261
  • RxID: F27100136182

2nd Coupon – Use if insurance covers part and you want to “split the bill.”

  • BIN: 601341
  • PCN: OHCP
  • Group: OH1602391
  • ID: J87100136180

PLENVU:

  • BIN: 019158
  • PCN: CNRX
  • GROUP: AC68037003
  • ID: 39275793763
  • MEDICARE: Download a specific coupon