Patients receive automated communication at each stage of their prescription journey — from prescription receipt through checkout, shipping, delivery, and refill reminders. For bowel prep patients, procedure-date reminders and prep instructions are included. Outreach is via SMS for mobile numbers and IVR/phone for landlines.

Patient education is the most important piece when using Gifthealth as your pharmacy partner. We have a variety of print and digital materials available. Reach out to your account manager at account_management@gifthealth.com and we’d be happy to send these over.

Patients can reach us via:

• Chat: gifthealth.com
• Phone: (833) 614-4438 (general) or (833) 707-6619 (Zepbound/weight loss)
• Your dedicated account manager is also available for escalations.