Zepbound (tirzepatide) is a once-weekly injection that combines GLP-1 and GIP receptor agonists to support weight loss, regulate blood sugar, and reduce appetite.
Follow your healthcare provider’s prescription. Most patients inject once per week.
Only with approval from your provider. Most dose increases happen in 2.5mg increments. We’ll need a new prescription for changes.
We double-check each order for:
You’ll see your order summary before you pay—review it carefully.
You’ll receive a secure link via text to finalize payment. If the link expires, click it to request a new one.
Click it anyway! You’ll be prompted to request a new one.
Ask them to e-prescribe to:
LillyDirect Self Pay Pharmacy Solutions
No. Self-prescribing is not accepted and may delay your order. Have another licensed provider submit your prescription.
Common issues:
We will notify your provider and await corrections to your prescription.
You’ll receive a confirmation text when we receive it. If you do not, confirm it was sent to: LillyDirect Self Pay Pharmacy Solutions
No. Vial prescriptions are only available through Gifthealth under the LillyDirect Self Pay program.
Contact Gifthealth right away. We’ll investigate and resolve the issue quickly.
Reasons can include:
We’ll automatically send a replacement if this happens.
Yes! We use temperature-controlled packaging and URAC-accredited pharmacy practices to ensure safety and quality.
Via UPS with tracking. You’ll receive a link by text when it ships.
No. By federal law, prescription medications cannot be returned to a pharmacy for reuse or resale—even if unopened. This protects all patients from potential safety risks.Even sealed medications could have been stored incorrectly or tampered with. To ensure safety and integrity, all medication sales are final.
Contact us. We’ll verify the shipping timeline and perform a temperature assessment if needed.
It may be because we haven’t received your prescription yet. Confirm with your provider and ensure they sent it to:
LillyDirect Self Pay Pharmacy Solutions
These prices apply if you refill within 45 days of your last delivery. All purchases are cash-only and include 4 vials per 28-day supply.
If more than 45 days pass, the self-pay discount expires. The non-discounted prices are:
When checking out your Zepbound vial prescription through LillyDirect powered by Gifthealth, you’ll see delivery options.
Select “Local Pharmacy Pick-Up” and follow the prompts if you prefer in-store pickup instead of home delivery.
Starting mid-November, Walmart pickup will be available for Zepbound vials ordered through LillyDirect powered by Gifthealth pharmacy.
Patients can pay directly at the Walmart Pharmacy counter when picking up their medication. Pricing remains consistent whether you select home delivery or pickup. Pickup also allows for cash or in-store payment options.
We’re partnering with Walmart Pharmacy locations across the U.S. During checkout, select “Local Pharmacy Pick-Up”, enter your ZIP code, and choose your preferred location.
We understand plans change!
However, pickup options—such as home delivery or Walmart pickup—must be selected during checkout. Once your order is placed, the delivery method can’t be changed. If you’ve changed your mind and would like to switch back to home delivery, you can either call GiftHealth at 1-833-707-6619 or speak directly with the pharmacist at Walmart.
Absolutely! After your order is placed, if you decide to switch to home delivery, call Gifthealth at 1-833-707-6619 or talk to your Walmart pharmacist to make the change.
Yes! You can switch between Walmart pickup and Gifthealth home delivery each month as needed. You’re free to switch it up from month to month.
You’ll receive a text, email, or phone call from Walmart Pharmacy when your prescription is ready, so you’ll know exactly when to go!
Transfer to Walmart: 1–2 business days
Preparation at Walmart: 1–2 business days
Your Zepbound vials should be ready within 1–4 business days through Walmart.
LillyDirect powered by Gifthealth aims for prompt delivery, within 1-3 business day of your order being placed.
If Walmart says they don’t have it yet, it may still be in transit or processing. Call Gifthealth at 1-833-707-6619 to confirm or request a transfer.
Contact Gifthealth at 1-833-707-6619 to transfer additional doses of your Zepbound vial prescriptions.
Continue sending prescriptions to LillyDirect Self-pay Pharmacy. Patients can then choose Walmart pickup during checkout.
Patients can request a transfer to a different Walmart location by speaking directly with their Walmart pharmacist.
Yes! This collaboration gives patients more choice and access, combining discounted pricing with in-person support.
Because of Walmart’s nationwide reach, trusted reputation, and commitment to accessible care.
With Walmart stores, this partnership helps expand access and simplify treatment for patients where they already shop.
Not at this time. Retail pickup for Zepbound (self-pay) is available only at Walmart Pharmacy locations.
Not at this time. Vouchers can only be used through home delivery.
Currently, retail pickup is only available for LillyDirect Self-pay Pharmacy services. Other telehealth platforms only offer home delivery.
Starting July 1, 2025, Zepbound was removed from preferred coverage on some plans.
Call CVS Caremark using the number on your insurance card and ask:
It may be due to this coverage update. Contact your insurer and visit zepbound.lilly.com/access for help.
To prescribe Zepbound vials through the LillyDirect Self Pay Pharmacy Solutions program:
Visit www.lillydirect.lilly.com/hcp for complete prescribing details and to guide your patients through the process.
If “Zepbound Vial” doesn’t appear, try the following:
Your patient will receive a text message immediately once the prescription is received. They’ll be able to complete the checkout within 48 hours.
If a prescription cannot be processed, you will receive a fax directly outlining the issue and what needs to be corrected.
Your label may say “2ml (4 vials)” because each vial contains 0.5ml. Four vials = 2ml total. This is standard pharmacy labeling.
Zepbound vials cannot be transferred to local pharmacies. If you want the auto-injector, you’ll need a new prescription from your provider.
