Weight Loss FAQs

Zepbound (tirzepatide) is a once-weekly injection that combines GLP-1 and GIP receptor agonists to support weight loss, regulate blood sugar, and reduce appetite.

• Inject into the abdomen or thigh.
• Use a new needle every time.
• Watch our instructional video at gifthealth.com for full guidance.

Follow your healthcare provider’s prescription. Most patients inject once per week.

Only with approval from your provider. Most dose increases happen in 2.5mg increments. We’ll need a new prescription for changes.

• Vial: More flexible and cost-effective. Requires syringes.
• Auto-injector: Easier to use but more expensive. May be insurance-covered.

• Lilly has updated the pricing for Zepbound vials to lower costs!
• 2.5mg vial: $299 (previously $349)
• 5mg vial: $399 (previously $499)
• 7.5mg, 10mg, 12.5mg, and 15mg vials: $449 each (previously $499) when purchased within 45 days of your last refill

A valid prescription is still required.

No. The new lower price is not a limited-time offer. Lilly adjusted the pricing so more people can access Zepbound.

Savings vary by strength, but every vial now costs less, compared to the previous $349–$499 pricing.

Yes! The new lower prices apply to:

• New patients
• Existing patients
• New prescriptions
• Refill orders
  

Yes. Retail pickup through Walmart Pharmacy will honor the same lower pricing.

If you refill outside the 45-day window, the self-pay prices apply:

• 7.5mg: $599
• 10mg: $699
• 12.5mg: $849
• 15mg: $1049

No. If your prescription is already on file with LillyDirect (Gifthealth or Walmart), the price updates automatically at checkout.

The new prices are available on December 1, 2025.

The new prices are available starting on December 1, 2025. Unfortunately, no orders already submitted prior to 12/1/25 cannot be retrieved, canceled, or resubmitted for the new pricing.

Yes! You can have Zepbound delivered to your home. We will offer the same lower pricing.

Each order includes 4 vials, equal to a 28-day supply. You’ll be notified when it’s time to refill.

Yes. Ro will be updating their price to match the lower costs.

Yes! Whether it’s home delivery or Walmart pickup, the lower pricing will apply automatically.

Yes. The updated lower pricing is part of an enhancement to the Self-Pay Journey Program to make Zepbound more accessible.

Syringes are not included but can be purchased for a small additional fee.

We double-check each order for:

• Correct strength (e.g., 2.5mg, 5mg)
• Correct form (vial vs. pen)
• Matching prescription details

You’ll see your order summary before you pay—review it carefully.

You’ll receive a secure link via text to finalize payment. If the link expires, click it to request a new one.

Click it anyway! You’ll be prompted to request a new one.

Ask them to e-prescribe to:

LillyDirect Self Pay Pharmacy Solutions

• NPI: 1689411712
• NCPDP: 3692539

No. Self-prescribing is not accepted and may delay your order. Have another licensed provider submit your prescription.

Common issues:

• Missing quantity or unclear directions
• Not specifying 'vial' formulation

We will notify your provider and await corrections to your prescription.

You’ll receive a confirmation text when we receive it. If  you do not, confirm it was sent to: LillyDirect Self Pay Pharmacy Solutions

No. Vial prescriptions are only available through Gifthealth under the LillyDirect Self Pay program.

• Double-check your prescription details.
• Confirm your dose matches your doctor’s guidance.
• If anything looks off during checkout, stop and contact us.

Contact Gifthealth right away. We’ll investigate and resolve the issue quickly.

Reasons can include:

• Incorrect or incomplete shipping address.
• Missed delivery window for refrigerated items.
• Weather or shipping delays.

We’ll automatically send a replacement if this happens.

Yes! We use temperature-controlled packaging and URAC-accredited pharmacy practices to ensure safety and quality.

• Monday–Friday only.
• Weekend/holiday orders ship the next business day.
• Puerto Rico: Orders ship Mon–Wed only.

Via UPS with tracking. You’ll receive a link by text when it ships.

• 4 vials
• 3–4 ice packs
• Syringes (not pre-filled)
• Bubble wrap and insulation

No. By federal law, prescription medications cannot be returned to a pharmacy for reuse or resale—even if unopened. This protects all patients from potential safety risks.Even sealed medications could have been stored incorrectly or tampered with. To ensure safety and integrity, all medication sales are final.

• Contact your healthcare provider immediately for medical advice.
• Call Gifthealth if you're unsure whether side effects are normal—we’re here to help.
• Remember: side effects do not make a prescription returnable, but we’ll guide you through next steps.

Contact us. We’ll verify the shipping timeline and perform a temperature assessment if needed.

It may be because we haven’t received your prescription yet. Confirm with your provider and ensure they sent it to:

LillyDirect Self Pay Pharmacy Solutions

• NPI: 1689411712
• NCPDP: 3692539

• Chat: gifthealth.com
• Phone: (833) 707-6619
• Virtual Agent: Call and press Option 2 for common questions

• 2.5mg vials: $349/month
• 5mg to 15mg vials: $499/month

These prices apply if you refill within 45 days of your last delivery. All purchases are cash-only and include 4 vials per 28-day supply.

• No payment plans are offered.
• Injection supply kits are available for $5 at checkout.
• You may use an HSA or FSA if your insurance allows—check with your provider.

If more than 45 days pass, the self-pay discount expires. The non-discounted prices are:

• 7.5mg = $599
• 10mg = $699
• 12.5mg = $849
• 15mg = $1,049

When checking out your Zepbound vial prescription through LillyDirect powered by Gifthealth, you’ll see delivery options.

Select “Local Pharmacy Pick-Up” and follow the prompts if you prefer in-store pickup instead of home delivery.

Patients can pay directly at the Walmart Pharmacy counter when picking up their medication. Pricing remains consistent whether you select home delivery or pickup. Pickup also allows for cash or in-store payment options.

We’re partnering with Walmart Pharmacy locations across the U.S. During checkout, select “Local Pharmacy Pick-Up”, enter your ZIP code, and choose your preferred location.

We understand plans change!

However, pickup options—such as home delivery or Walmart pickup—must be selected during checkout. Once your order is placed, the delivery method can’t be changed. If you’ve changed your mind and would like to switch back to home delivery, you can either call GiftHealth at 1-833-707-6619 or speak directly with the pharmacist at Walmart.

Absolutely! After your order is placed, if you decide to switch to home delivery, call Gifthealth at 1-833-707-6619 or talk to your Walmart pharmacist to make the change.

Yes! You can switch between Walmart pickup and Gifthealth home delivery each month as needed. You’re free to switch it up from month to month.

You’ll receive a text, email, or phone call from Walmart Pharmacy when your prescription is ready, so you’ll know exactly when to go!

Transfer to Walmart: 1–2 business days‍

Preparation at Walmart: 1–2 business days

Your Zepbound vials should be ready within 1–4 business days through Walmart.

LillyDirect powered by Gifthealth aims for prompt delivery, within 1-3 business day of your order being placed.

If Walmart says they don’t have it yet, it may still be in transit or processing. Call Gifthealth at 1-833-707-6619 to confirm or request a transfer.

Contact Gifthealth at 1-833-707-6619 to transfer additional doses of your Zepbound vial prescriptions.

Continue sending prescriptions to LillyDirect Self-pay Pharmacy. Patients can then choose Walmart pickup during checkout.

Patients can request a transfer to a different Walmart location by speaking directly with their Walmart pharmacist.

Yes! This collaboration gives patients more choice and access, combining discounted pricing with in-person support.

Because of Walmart’s nationwide reach, trusted reputation, and commitment to accessible care.

With Walmart stores, this partnership helps expand access and simplify treatment for patients where they already shop.

Not at this time. Retail pickup for Zepbound (self-pay) is available only at Walmart Pharmacy locations.

Not at this time. Vouchers can only be used through home delivery.

Currently, retail pickup is only available for LillyDirect Self-pay Pharmacy services. Other telehealth platforms only offer home delivery.

Starting July 1, 2025, Zepbound was removed from preferred coverage on some plans.

Call CVS Caremark using the number on your insurance card and ask:

• Am I on a plan affected by this change?
• Are temporary overrides available?

It may be due to this coverage update. Contact your insurer and visit zepbound.lilly.com/access for help.

To prescribe Zepbound vials through the LillyDirect Self Pay Pharmacy Solutions program:

Visit www.lillydirect.lilly.com/hcp for complete prescribing details and to guide your patients through the process.

If “Zepbound Vial” doesn’t appear, try the following:

• Select the auto-injector option in your system.
• In the notes or directions section, clearly write:
  “Vial/Inject one vial weekly,” along with the dose strength, quantity, and frequency of administration.
• Please make sure to add the patient’s mobile phone number.

Your patient will receive a text message immediately once the prescription is received. They’ll be able to complete the checkout within 48 hours.

If a prescription cannot be processed, you will receive a fax directly outlining the issue and what needs to be corrected.

• The 12.5mg and 15mg Zepbound vial doses are now fully available for prescribers to order through the LillyDirect Self Pay program.
• You’ll receive a text when your prescription is ready to order.

Your label may say “2ml (4 vials)” because each vial contains 0.5ml. Four vials = 2ml total. This is standard pharmacy labeling.

• Reuse EPS foam coolers for picnics, beach days, or travel.
• Recycle cardboard boxes curbside after removing gel packs and tape.
• Gel packs and bubble wrap can be reused or disposed of responsibly.

Zepbound vials cannot be transferred to local pharmacies. If you want the auto-injector, you’ll need a new prescription from your provider.

• Double-check your name, date of birth, and phone number.
• Ensure your phone accepts unknown calls or texts.
• Try a secondary number if needed (e.g., home or spouse’s phone).
• Still stuck? Contact us for help verifying your prescription